Refund Policy

We want you to be completely satisfied with your purchase of a Wireless Car Vacuum Cleaner. If you are not satisfied, we offer a hassle-free return and refund process. Please review the following policy:

  1. Return Eligibility
    You may return items within 30 days of receipt for a full refund or exchange, provided the product is:

    • Unused and in its original packaging.
    • Free of any damage or signs of wear.
    • Accompanied by the original receipt or proof of purchase.

  2. Non-Returnable Items
    Certain items may not be eligible for returns, including:

    • Clearance or final sale items.
    • Products that have been used or damaged by the customer.
    • Items without original packaging or accessories.

  3. Return Process
    To initiate a return:

    • Contact our customer service team at [support@vacner.com] with your order details.
    • We will provide you with a return authorization and instructions on how to send the product back.
    • Customers are responsible for return shipping costs unless the item was received damaged or defective.

  4. Damaged or Defective Items
    If you receive a damaged or defective product, please contact us immediately at [support@vacner.com]. We will arrange for a replacement or refund, and provide a prepaid shipping label for the return.

  5. Refund Process
    Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.

  6. Late or Missing Refunds
    If you haven’t received a refund within the stated time:

    • First, check your bank account or contact your credit card company.
    • It may take some time before your refund is officially posted.
    • If you’ve done this and still haven’t received your refund, please contact us at [support@vacner.com].

  7. Exchanges
    If you wish to exchange an item for a different product or model, please follow the return process. Once we receive the original item, we will process the exchange and ship the new product.

  8. Order Cancellations
    You may cancel your order within 24 hours of purchase for a full refund. Orders that have already been shipped cannot be canceled, but you can return the item once it arrives.

For any questions or concerns regarding your return or refund, please reach out to us at [support@vacner.com]. We are here to ensure your satisfaction!